Scroll down and tap About Samsung Music.Tap More settings at the upper right (three-dot icon).Instead, you want to do the following steps: In Samsung Music, the way to check for updates is not by going under the Play Store app, just like how you do manually update third party apps. We understand you’ve already uninstalled Samsung Music app’s updates and you’re now running it in its factory version but did you also try to see if re-installing updates will work? Some bugs are fixed by initially removing the current update in order to force the device to get the latest available version. Solution #1: Check for Samsung Music updates Minor bugs are usually fixed by doing a simple restart so don’t skip it. Before you do some drastic solutions below, be sure to restart your S8 in order to see if the bug is being caused by a temporary coding error. This usually occurs after installing an update, when the cache has become corrupted, or if the app or phone has ran for some time. The “Unfortunately, Samsung Music has stopped” bug is usually an indicator that the app version you’re using has become unstable. Thank you for reading this freakishly long email. If you have any ideas on how to fix this, I would appreciate it. I don’t use an SD card, haven’t uploaded any new music to my phone in the past two days, and this error came up after my phone network was upgraded. When I installed the updates again to the current version, the issue came back, and so here I am, hoping you have encountered someone with the same sort of issue. This version works fine with the original tracks and no duplicated, but doesn’t have the feature to view my track my list without unlocking my phone. Then I even uninstalled the updates of the Samsung Music app, so I got the basic factory version instead. I cleared the app cache and data, restarted my phone, but no change. This happens on every duplicate track I click. ![]() When I click on either one of the duplicate tracks, the track starts playing, and a dialog box saying “Unfortunately, Samsung Music has stopped” shows up. I scroll down through it and see that some (not all) are duplicate tracks. Now, instead of the 570 something tracks I have, my Recently Added playlist shows I have 900 tracks, which isn’t right. I closed and cleared the app, and opened up the music app again. However, shortly after, my Samsung music app, which I use multiple times a day, crashed, which was very rare. This morning, I received a text message that my cellular network provider now expanded their network to include LTE, so I changed the phone’s network mode to include LTE, which worked great, as expected. Today’s problem: Galaxy S8 “Unfortunately, Samsung Music has stopped” error ![]() If you happen to experience this error, this post should be for you. This post talks about how to address one common bug: “Unfortunately, Samsung Music has stopped” error. Hello and welcome to today’s #GalaxyS8 troubleshooting article.
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